Thank you for visiting and shopping at CF Additive. Following are the terms and conditions that constitute our Shipping and Return Policy.
All orders are processed within 3-5 business days unless otherwise specified. Custom sized build plates may require additional processing time. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout. Below is a list options you may be presented with depending on the size and weight of your order:
First-class mail (3 days)
Express (3-5 days)
Aside from USPS First-class mail - Domestic, all shipping methods are insured.*Please note that First-class mail - International does not have a guaranteed delivery time frame and could take over a month. DHL Express is highly recommended for all international orders. If you have any questions about your shipping, use the provided tracking information or reach out to us using our contact form.
CF Additive ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CF Additive is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
CF Additive is not liable for any products damaged or lost during shipping if the package is not insured. Once a package has left our facility it is the responsibility of the shipping company to deliver. All inquiries must be taken up with the appropriate carrier. There is no legal recourse if the tracking shows your package as "Delivered."
If your package was shipped with insurance then a replacement will be sent via the same shipping method. You can choose to pay for an upgrade to a different shipping method if preferred. An insurance claim can not be filed on USPS First Class International mail until it has been one month since the ship date.
Please save all packaging materials and damaged goods before filing a claim.
We guarantee our products and hope you are more than satisfied with your Additive Build-Plate. However, if an item does not meet your expectations, you may return it. Please read the requirements below to see if you are eligible for a return.